Information

Returns, exchanges, cancellations:

 

Returns: Will not be accepted, if there is an issue with your order, please reach out to me and I will do my best to fixing the problem. "Change of mind" (after order is made and shipped, customer gets the order and decides they don't want it) will not be accepted, nor will get a refund.

 

Exchanges: Will also not be accepted.

 

Cancellations: Premade items cannot be cancelled, and a refund will not be given. If you have ordered items that need to be made and have a TAT, you have 24 hours to cancel to obtain full refund.

Shipping:

Packaging is based on weight and the size of packing needed, Faster shipping rates are available but will be charged a higher price, this needs to be mentioned when ordering (can be done in the contact tab), please add your order number and information. Tracking info will be provided for all orders. 

After order is shipped, I am not responsible for any stolen or damaged goods, orders are packaged with care.

If the package is lost, you will have 30 days to say its missing and I will do my best to track and find it. If not, I will replace the item/items ONCE and then after that it will need to be paid if wanting to reorder the second time. Always be sure shipping address is correct!

 

**If not wanting to ship you may also pick up your order, arrangements can be made for pick up and drop off but must be within 40 miles of Bloomington/Normal. Unless special arrangements are made, orders can be picked up or dropped off at an agreeable location. If you allow someone else to pick up or drop off your order besides myself or carriers, any damage or stolen goods are not covered in my policies I will not be responsible after it leaves my hands!

TAT

(turnaround time)

TAT is 1-3 weeks depending on order, how many orders are ahead of you and how much is in the order (if you have multiple items), remember this is a homemade business I make things with my hands and some things take time to finish or cure. If wanting an order faster, I will charge an "overtime fee" which gets your order done in 1-5 business days.